FAQ - Talk to the Tail Niverville

FAQ's

We are so excited to have your dog come join us for daycare! Here are some Frequently Asked Question on everything Talk to the Tail!

Q: Do I need to book ahead for Daycare and Overnight Boarding?

YES! All dogs must be registered on Talk to the Tail's online customer portal Gingr and all daycare must be booked ahead and accepted and confirmed by a Talk to the Tail Staff Member. All dogs must be current and regular daycare attendees to join us for Overnight Boarding. Click the link below to Register and Book daycare now!

Gingr App

Q: Is there a smartphone App for Gingr?

YES! Search "Gingr for Pet Parents" on your respective app store. The invite code for the Gingr Mobile App is: 196897

Q: What are your Daycare and Overnight Boarding hours of operation?

Niverville Daycare:

Monday through Friday 5am - 7pm
ALL drop offs must be complete before 11am daily
Daycare is closed on Saturdays and Sundays and ALL Statutory Holidays

IDC Daycare:

Monday, Tuesday, Wednesday and Friday 7am - 5pm
ALL drop offs must be complete before 11am daily
Daycare is closed on Saturdays and Sundays and ALL Statutory Holidays

Niverville Overnight Boarding:

Monday through Friday 5am - 7pm
Saturdays and all Statutory Holidays 9am - 5pm
Sundays 9am - 7pm
ALL drop offs must be complete before 3pm daily

Q: How do I let Talk to the Tail know I have arrived for Pick Up?

TEXT or call: 204-388-5066 with your name, dog's name and reason for message/call
DM us on Social Media @talktothetailniverville

Q: What vaccinations does my dog need to attend for any services at Talk to the Tail?

All dogs over 6 months of age will need to be fully up to date on vaccinations and proof of vaccinations are needed to attend daycare.
We require:

Parvo
Distemper
- Combination vaccine accepted DA2PP
Rabies

We do not require the Bordetella vaccine (kennel cough). Dogs can still contract kennel cough with the Bordetella vaccine and can be contracted anywhere dogs have been - from a walk, the dog park or daycare - as it is an airborne illness.
All puppies under 6 months of age are able to attend daycare once their second round of puppy shots are complete
As a requirement by the Town of Niverville, all dogs must be licensed and registered in their respective municipalities. We will need proof of registration upon first day of daycare. Please reach out to the Town of Niverville for more information!

Q: How old does my puppy need to be to attend Daycare at Talk to the Tail?

All puppies can attend at any age, however need their second round of puppy shots to attend. Once their second round is complete, they are welcome for daycare. Once they are 6 months of age they must be spayed/neutered to attend and have their rabies vaccine complete

Q: What is Talk to the Tail's spay/neuter policy?

Talk to the Tail always accepts dogs of all ages, however ALL dogs over the age of 6 months will need to be spay/neutered to attend daycare. Once your pup reaches 6 months of age they will need to take a break from daycare until their Spay/Neuter is complete.

Q: What do I bring on my dog's first day? Or any daycare day?

All you need to bring is your dog! If your pup is on a feeding schedule where they would normally eat at a time they will be spending at daycare (ex. 9am breakfast or 5pm dinner) you are welcome to bring their food and we will be happy to feed them. We do not have any food on site, so we ask that you make sure to supply your own food. To limit waste, we ask you bring their food in a container that will be returned to you clean and sanitized at the end of the day. We request that you do not bring any toys, beds, blankets or any belongings. We don't want these to get worn or ruined and will supply all the tools your dog needs to be comfortable throughout the day.

Q: Does my dog wear their collar/harness in daycare?

We remove all collars and harnesses for daycare, however ask that all dogs arrive and depart on leash. This is for your dog's safety as well as the safety of all others. We believe in the benefits of a collar-free facility much outweighed having collars on your dog during play. Please ask us for more information!

Q: What is an Enrichment Daycare day? Why is it the most recommended service?

It is daycare plus all the activities your dog loves! Our new facility opening in April 2024 will be switching to an Enrichment Model so we recommend all dogs - especially new dogs and puppies - use this daycare option. It is overall the best option for your dog physically and mentally!
This is offered for any stay over 5 hours and offered all week long. This is a Daycare+ model, where your dog not only gets the daycare group play fun they are used to, but we add a whole lot more into their day to allow them to go home tired, happy and mentally stimulated. Physical exhaustion is great, but sometimes does not last or the excitement of daycare can create overarousal that carries home after daycare is done. With the added mental stimulation bonus and benefit as well as a structured day, your dog is more likely to go home relaxed, content and ready for a nice long nap while not just being physically exhausted.
What your dog's day will include with our Enrichment Full Day:

20 minute training walk - we work on basic leash skills like pulling and jumping
Filtered / group play - the regular daycare model they know and love
Decompression time - chews, puzzles, bones or toys are welcome for a nice rest break to work the brain / 2 sessions per day as needed
Private toy time - a human and a best friend (if available) will join your pup in private fetch/tug/tricks to add that little bonus kick to their day
Confidence building - up and down and all around, we will take time to get your dog used to different sights, sounds and textures (like paws up on a small stool or mastering those agility jumps)
Designated 15-30 nap time - this is already integrated into every daycare day, but now they will have a quiet space to really relax and snooze - which will actually help them go home MORE tired!
More filtered / group play!
20 minute decompression walk to end their day - sniff sniff sniff! There is no structure on this walk, just pure enjoyment of the outdoors

Q: How do I book grooming? Can it be booked in Gingr?

No! Grooming can only be booked by a Talk to the Tail Staff Member through email and NOT on the Gingr app. Email: grooming@talktothetail.ca for availability and to book grooming. All other add on services can be added during bookings in Gingr or by reaching out to add them on once the reservation is made.

Q: Does Talk to the Tail offer Overnight Boarding?

Yes! We offer Overnight Boarding for our current and regular daycare clients. As a cage free, daycare based overnight program we require all dogs to attend daycare prior to being approved and invited for overnight care with us. Reach out to: boarding@talktothetail.ca with any questions and to go over policies and procedures on how to book Overnight Boarding.

Talk to the Tail has a dog maximum capacity as mandated by the Town of Niverville as well as per our Safety Standards. We require all daycare be booked and confirmed so we can ensure we do not exceed capacity, as well we can ensure we have adequate staff for your dog's safety and full enjoyment! If you require last minute daycare please call/email/direct message us before dropping in!